Return Policy

Understanding Our Return Policy

We want you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first bag of coffee. No questions asked, and no need to return anything.

If it is NOT your first order with us:

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

What is Our Return Policy?

At our company, we pride ourselves on providing excellent customer service, and our return policy reflects that commitment. Our return policy is designed to ensure that you feel confident in your purchases. If you are not completely satisfied with an item, you can return it within 30 days of the purchase date. To initiate a return, simply contact our customer service team, and they will guide you through the process. We want to make returning products as easy as possible so you can shop with peace of mind, knowing you have options if something isn't right.

Eligibility for Returns

Not every item is eligible for a return, and it is important to understand our guidelines to ensure a smooth process. Items must be returned in their original condition, unused, and with all tags still attached. Certain items like personalized products, opened software, and perishables may not be returnable due to hygiene or customization reasons. If you're unsure whether your product is eligible for a return, consult our comprehensive list on our website or reach out to our customer service for clarity. We’re here to help you every step of the way!

How to Initiate a Return

To start your return, first, ensure you have the original receipt or proof of purchase handy. You can initiate your return request through our website or by contacting our customer service team via email or phone. Our dedicated support staff will assist you in generating a return authorization number, which you need to include with your return package. Once we receive your returned item, we will process your refund or exchange promptly. Remember, timely communication is key to ensuring you have a hassle-free return experience!